Shoplaptop.co.uk is is part of the Laptop Sales (UK) Ltd Group. With the power of our team of talented people,
we are able to provide customers with superb value, high-quality,
support, products and services that are easy to buy and use.
What type of delivery do you offer and what are the charges?
| Description |
Service |
Cost |
| ex VAT |
inc VAT |
| Standard Delivery |
2 - 5 Working days - no guaranteed time or day |
£9.95 |
£11.69 |
| Next Working Day |
9am - 6pm (for orders placed before 4pm) |
£14.95 |
£17.57 |
| Next Working Day Pre 11:00 |
Pre 11.00am (for orders placed before 4pm) |
£24.99 |
£29.36 |
| Saturday |
9am - 1pm |
£29.95 |
£35.19 |
| Isle of Man, Ireland, Channel Isles, Scottish Highlands
and Islands |
Usually within 48 Working hours |
£26.95 |
£31.67 |
| EC countries |
3-7 Working days |
£74.95 |
£88.06 |
| International Deliveries |
n/a |
Please Call |
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If I pay by credit/debit card can you deliver to my work?
It is possible to ship to an address other than on your credit card statement, You can pay by bank transfer or you can contact your credit card company and request them to register an additional or temporary address. For more details please contact our sales team on 0800 002 9000.
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Do the goods you supply include warranty?
All products are supplied with a minimum of 12 months manufactures warranty. For details of the warranty that is supplied with each product range please contact our dedicated sales team on 0800 002 9000 who will be able to advise you of the standard warranty's and available upgrades.
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How can I pay for my goods?
You can pay for your purchase by cheque or postal order, and all major credit cards. We only accept payment by Credit Card if the card is registered in the UK and we are delivering to the same UK address. There is a surcharge of 1.5% for credit cards but there is no surcharge for Switch, Visa Delta Debit cards or if you pay by Bank Transfer. Please note we do not accept cheques paid directly into our Bank Account, all cheques must be posted to: Laptop Sales (UK) Ltd, Greenfield House, East Street, Lindley, Huddersfield, West Yorkshire, HD3 3ND with an order reference. Cheques that are paid directly into the bank will be rejected.
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What if I can't see the item I want on the site?
Simply ask us, either by sending an email or telephoning our sales team, and we'll do what we can to get the item in stock for you.
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What if I live outside the UK?
We're happy to deliver to addresses outside the UK and use only the leading courier companies to get your purchases to you safely and as quickly as possible. Payment would have to be made by Bank Transfer (telephone or Internet banking) and in most cases, you will have your product within 5 - 7 days on clearance of your payment.
For more information please contact our sales team on +44 1484 466254
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Is shopping online secure?
We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.
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Do you have a Privacy Policy?
Of course, We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us in the future. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Please click here to see our Privacy Policy.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
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What should I do if I have a complaint?
We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and that those companies who succeed do so as a result of listening to their customers. In a recent independent survey of our customers, over 99% rated our service as excellent.
If you are at all dissatisfied with the products or service you
receive from Shoplaptop, please contact Customer Services on 0871 951 0207
and we will do our utmost to try and rectify your problem.
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Can I claim the VAT back as I am on holiday in the UK?
Sorry we are not part of the retail export scheme, as we do not have a retail outlet, and are mail order/internet sales only. It wouldn't be possible to claim the VAT back. Please find the extract from the VAT retail exports HMCE Reference: Notice 704 (November 2004)
2.8 Can the scheme be used for sales by mail order or goods sold over the Internet?
No. Goods sold to entitled persons by mail order or over the Internet will fall within the export rules set out in Notice 703 Export of goods from the United Kingdom. However, a mail order company or an Internet retailer with a retail outlet can use the scheme for goods sold from that outlet provided they comply with all the conditions set out in this notice."
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